The Complainant is Greyson International, Inc., a Delaware (United States of America) corporation, represented by Bradley J. Gross of the law firm Becker & Poliakoff, P.A., Fort Lauderdale, Florida, United States of America.

The Respondent is William Loncar, an individual residing in East Amherst, New York, United States of America. Mr. Loncar submitted a Response on his own behalf.

The disputed domain name <greysoninternational.com> (the "Domain Name") is registered with Network Solutions, Inc. (the "Registrar").

The Complaint was filed with the WIPO Arbitration and Mediation Center (the "Center") on October 10, 2003. On October 13, 2003, the Center[1] transmitted by email to the Registrar a request for registrar verification in connection with the Domain Name, and the Registrar transmitted by email its verification response, confirming that the Respondent is listed as the registrant and providing the contact details for the administrative, billing, and technical contact.

Also on October 13, 2003, the Complainant filed a superseding Amended Complaint with the Center. The Center verified that the Amended Complaint satisfied the formal requirements of the Uniform Domain Name Dispute Resolution Policy (the "Policy"), the Rules for Uniform Domain Name Dispute Resolution Policy (the "Rules"), and the WIPO Supplemental Rules for Uniform Domain Name Dispute Resolution Policy (the "Supplemental Rules"). As the Response answers the Amended Complaint, for simplicity I refer to the Amended Complaint as the "Complaint."

In accordance with Rules 2(a) and 4(a), the Center formally notified the Respondent of the Complaint, and the proceedings commenced, on October 21, 2003. In accordance with Rule 5(a), the due date for Response was November 10, 2003. The Response was filed with the Center on November 5, 2003[2].

On October 24, 2003, Complainant submitted to the Center a "Supplemental Pleading to Amended Complaint." Complainant made this submission to add as evidence two emails sent by Respondent to Complainant's management shortly after Respondent received the Complaint. In my discretion under Rule 12, I grant Complainant's request to make the additional submission and will consider the additional evidentiary material in making my decision.

On November 12, 2003, the Center appointed Richard G. Lyon as the sole panelist in this matter. The Panel has submitted a Statement of Acceptance and Declaration of Impartiality and Independence, as required by the Center to ensure compliance with Rule 7.

On December 1, 2003, the Center's Case Manager advised the parties that, in accordance with Rule 10(c), the date by which the Administrative Panel is required to forward its decision to the Center has been extended to December 8, 2003.

I find that the Panel was properly constituted and has jurisdiction over the dispute.

Undisputed Facts[3]. Complainant sells cosmetic products and began doing business sometime in 1997. It brands its products with its corporate name, and sells them using international media outlets in the United States and Canada. Some of its sales are on a website it owns, "www.jennifergreyson.com". It advertises its products in national media in North America and on the Internet. Complainant has not registered its corporate name as a trademark; there is no allegation that it owns any registered marks.

Respondent is an investor and promoter of investment opportunities for accredited investors[4]. He makes use of another website he owns, "www.portfolioadvantage.net" in his business. At this website accredited investors may review investment opportunities.

Respondent (or members of Respondent's family) are minority stockholders of Complainant.

Since July 2003, Respondent has used the website using the Domain Name, <greysoninternational.com> (the "Website"), as a forum for criticism of Complainant and Complainant's management[5]. Sometimes the dialogue is typical of what one would expect from an investor or investment advisor: questions about the company's progress in the marketplace or about the financial figures the company had distributed to its stockholders and prospective investors. At other times it includes intemperate language and personal attacks on the trustworthiness and integrity of Complainant's management. Respondent has on occasion used eye-catching figures with no apparent relevance to the subject matter of the posting[6].

Respondent registered Domain Name in April 2002, and has used it for the Website since at least September 2002. Since July 2003, the Website has contained a link to the "www.portfolioadvantage.net" website owned by Respondent[7]. Respondent intentionally used Complainant's corporate name for the Website, and on occasion used Complainant's corporate logo in the text contained on the site. The metadata for the Website[8] confirm that the Greyson name is embedded at the left hand margin. As a result anyone seeking information about Complainant on the Internet would almost certainly find the Website[9].

Respondent posted the following statement prominently on the first page of the Website:

"This site is not affiliated with Greyson International, Inc.
This site is an unofficial information source for current shareholders
Greyson International, Inc."

Additional Facts Alleged by Respondent; The Complaint refers only to material contained on the Website beginning in July 2003. Respondent, however, makes additional allegations that he established the Website "with the consent and knowledge of Complainant" as a means of attracting investors for the Complainant. Among Respondent's submissions are postings on the Website in 2002, of an opportunity to download a prospectus for sale of Complainant's stock; analyses prepared by Respondent or a third party urging an investment in Complainant's securities; email correspondence with Complainant's management about possible investors in Complainant, including email lists of possible investors; and email communications with internet marketers for distribution of investment or promotional materials on the Complainant's behalf. I discuss these allegations and Respondent's supporting evidence in greater detail below.

The Complainant's allegations may be summarized as follows:

Identity.

The Domain Name is identical to Complainant's corporate name, which the Complainant uses in the marketplace to promote its products. Even if not a registered mark, "[Complainant's] corporate name enjoys strong trademark protection, as it has been inextricably linked with the skin care products that it sells." (Complaint, ¶11- A)

No rights or legitimate interests: Quoting from the Complaint (¶¶11B (2-4):

2. The Respondent has never been licensed, authorized or otherwise permitted to use Greyson's corporate name or trademark for any purpose. Respondent has never been commonly known by the names "Greyson" or "Greyson International". On the other hand, Complainant has been using its corporate name on an international basis since 1997.

3. The Respondent does not use the domain name in connection with a bona fide offering of goods or services. Instead, the Respondent's use of the domain name tarnishes Greyson's valuable intellectual property rights in its trademark.

4. The Respondent's use of the domain name is neither a legitimate non-commercial use nor a fair use of the domain name. As further discussed below, Respondent's primary purpose in securing the domain name is to promote his own commercial enterprise, PortfolioAdvantage.net.

Respondent's bad faith is demonstrated by the fact that the "most prominent" feature of the Website is its link to Respondent's other website, "www.portfolioadvantage.net". This is intentional diversion of Complainant's customers to Respondent's Website, primarily to promote his investment advisory business by means of the hyperlink, and demonstrates use of the Domain Name primarily for commercial purposes. Respondent's investment business is not related to the cosmetic industry. Moreover, Respondent's use since July 2003, has been highly critical of Complainant and its management. In an email correspondence with Complainant, attached to the Complaint, Respondent has threatened to "destroy" Complainant using the Company's name and trade name for this campaign is clear evidence of bad faith. In the emails sent after commencement of this proceeding, Respondent in scatological and anti-Semitic language accuses Complainant's management of fraud, incompetence, and vendetta, and makes the statement "Wait until you see what I have planned [for the Website.] It will make the current site a walk in the park." This is "clear and unambiguous" evidence of bad faith.

The Respondent's contentions may be summarized as follows:

Although Respondent belittles the Complainant's success in the marketplace, he does not challenge the factual assertion that Complainant has used its company name for marketing products.

According to Respondent he registered the Domain Name and established the website with "the knowledge and consent" of Complainant, to promote Complainant to accredited investors, presumably including his own clientele. His activities in late 2002, and intentional use of Complainant's name were therefore done for a legitimate business purpose – raising capital for Complainant and, as noted, undertaken with Complainant's consent.

Bad Faith.

Respondent denies any bad faith, with respect to either his 2002 marketing activities or his subsequent use of the website as an information source for Complainant's stockholders. Respondent claims that all confidential information of Complainant posted on the Website is password-protected. Much of Respondent's proffered evidence is a defense of his version of the Complainant's business and management and the truth of the information on the Website, and attacks on the information distributed directly by Complainant to its stockholders.

The Complainant must prove the elements set out in paragraph 4(a) of the Policy:

(i) Respondent's Domain Name is identical or confusingly similar to a trademark or service mark in which the Complainant has rights; and

(ii) Respondent has no rights or legitimate interests in respect to the Domain Name; and

(iii) Respondent's Domain Name has been registered and is being used in bad faith.

Complainant bears the burden of proof on each of these elements. In this case the Panel must comment on what ought to be obvious, that proof consists of evidence, not a party's allegations or conjecture.

Complainant's evidence (as opposed to allegations) on use of its company name as a brand is sparse. But Respondent does not contest Complainant's use of its corporate name as the principal brand for its products. A trademark need not be registered to serve as the basis for a complaint under the Policy. E.g., Emmanuel Vincent Seal trading as Complete Sports Betting v. Ron Basset, WIPO Case No. D2002-1058. Under United States law trademark rights accrue through use, not registration, and enough use has been shown to establish this element of the Policy.

Rights or Legitimate Interests; Registered and Used in Bad Faith

As is often true in disputes under the Policy, facts that establish the legitimacy vel non of a respondent's use of the domain name also determine whether that respondent has acted in bad faith. The panel therefore considers these two elements of the Policy together.

In this case it is once again necessary to distinguish between allegations and conclusions drawn by a party or its counsel, on the one hand, and evidence from which a Panel may make the necessary determination of whether these particular elements of the Policy have been proven, on the other. Two aspects of this case complicate my task considerably. The first of these is all too common in cases in which the parties genuinely contest whether a respondent's use of another's mark in a domain name is legitimate: Each party (or its counsel) offers allegations or evidence that is ambiguous or depends upon which party the Panel chooses to believe, then draws its desired conclusions from evidence or allegations that to an objective third party (i.e., a panelist) are considerably less persuasive.

The parties' contrasting statements about whether Complainant authorized Respondent to use its corporate name for the Website well illustrate this phenomenon. Not surprisingly each party's allegations on this subject are unequivocal. Complainant asserts that "Respondent has never been licensed, authorized or otherwise permitted to use Greyson's corporate name or trademark for any purpose." (Complaint ¶11B-2) Respondent counters that its registration and use of the website in 2002 was done "with the consent and knowledge of [Complainant]." (Response, ¶¶2, 3, 6). Equally not surprisingly, the parties' evidence is by no means so clear. Complainant submits no evidence at all with respect to Respondent's use of the Domain Name and Website prior to July 2003. None of the evidence submitted by Respondent is a straightforward or unqualified license, right to use, or grant of permission of any kind.

Respondent has, though, submitted evidence that, if believed, is consistent with his allegations of acting, in 2002 at least, on Complainant's behalf. Annex 1A to the Response is a page from the Website that permits downloading an offering memorandum and subscription agreement for Greyson securities and includes a summary description of Complainant and its business plan. Respondent has submitted copies of emails between himself and representatives of Complainant (including its top management and counsel) that certainly can be read as an exchange of information about Respondent's soliciting possible investors in Greyson.

Without the benefit of testimony and "the chastening process of cross-examination"[10] the panel has no way of knowing whether Respondent's statements are true or complete, or whether in full context they support the unqualified conclusion he pleads so confidently. He has presented a plausible explanation, however, and Complainant has offered no evidence to the contrary.

Another fact reinforces Respondent's version of events. Respondent registered the Domain Name in May 2002, and used it for the Website as early as September 2002. Even without determining the veracity or import of the email correspondence that Respondent has submitted, Complainant undeniably was aware of the Website and Respondent's activities no later than fourth quarter 2002. Yet Complainant did not institute these proceedings until October 2003, after the parties' disagreement over management of Complainant became heated and available on the Website. Complainant's knowledge, combined with the utter lack of any evidence of misuse before July 2003, is relevant for two purposes in deciding this case[11]. It gives some credence to Respondent's less than completely supported factual assertions, and it illustrates that there is no proof of any kind that Respondent registered the Domain Name in bad faith.

Neither party has offered any evidence even to suggest that, at the time the domain name was registered, Respondent undertook the act of registration intentionally to acquire the Domain Name for some purpose condemned by the Policy, such as offering it for sale or to divert the Complainant's customers. The only allegation on registration comes from Respondent, who claims he registered the Domain Name with the knowledge and consent with Complainant. There is some evidence to support this. Complainant offers no factual allegation to the contrary; its factual allegations of bad faith all describe Respondent's use of the domain name subsequently to July 2003.

Under some decisions, as well as the literal language of Paragraph 4(a)(iii), this would end the case. Paragraph 4(a)(iii) is conjunctive both registration and use in bad faith must be proven[12]. Numerous panels have applied this language strictly, to deny complaints in similar circumstances. See, e.g., International Lasy Ltd. v. Cameleon Informatique et Robotique Inc., WIPO Case No. D2003-0701; Urbani Tartufi s.n.c. v. Urbani U.S.A., WIPO Case No. D2003-0090; Magic Marine v. Ames, WIPO Case No. D2002-0991; Celebrity Signatures International, Inc. v. Hera's Inc. Iris Linder, WIPO Case No. D2002-0936; Milwaukee Electric Tool Corp. v. Bay Verte Machinery, Inc., WIPO Case No. D2002-0774; Media Image, Inc. v. Casual Day.com, WIPO Case No. D2002-0322; e-Duction, Inc. v. Zuccarini, WIPO Case No. D2000-1369.

This is not a uniform rule of decision, however. Recognizing that such a strict interpretation of the Policy's language would preclude use of the Policy in circumstances where Complainant and Respondent were at one time in an amicable business relationship that subsequently turned sour, some panels have found bad faith in registration based upon a respondent's actions after the parties' falling out. These cases usually involve one of two sets of circumstances. First, a distributor or sales agent has registered a domain name incorporating its supplier's trademark, and the supplier made no objection until the distributorship relationship ended, then invoked the Policy to prevent the distributor's continued use of its trademark in the domain name. See, e.g., EDIFIL, S.A. v. Dominguez, WIPO Case No. D2003-0485; Hesco Bastion Ltd. v. The Trading Force Ltd., WIPO Case No. D2002-1038. Second, a web designer includes among its services the registration of the domain name to be used for the website to be designed, and registers that domain name in its own rather than its principal's name. At some point after the website has been developed, and almost always after some type of business dispute between the web designer and the customer, the customer objects to the web designer's retaining the domain name incorporating the customer's mark. Examples of this are Nova Bank v. Iris, WIPO Case No. D2003-0366; Primedia Magazine Finance Inc. v. Next Level Productions, WIPO Case No. D2001-0616; Microsoft Corporation v. Cupcake City, WIPO Case No. D2000-0818.

Although not articulated exactly this way, the rationale of the panel decisions cited in the preceding paragraph appears to be as follows: The domain name was registered by the distributor/web designer for the distributor/web designer's use under certain conditions or for certain discrete purposes. If the conditions no longer obtain or the use exceeds the specified purposes, registration in bad faith may be inferred, because the complained-of use (e.g., use after the distributor has been terminated or after the web designer has completed its specified tasks), if contemplated by the parties at the time of the registration[13] would have been bad faith. In this decision the Panel refers to this line of cases as the "Consent to Register" cases or theory.

Because of the facts of this particular case, the "Consent to Register" theory is not applicable[14].

There are other instances in which a panel may infer registration in bad faith from subsequent conduct. The "warehousing" doctrine first set out in Telstra Corporation Ltd. v. Nuclear Marshmallows, WIPO Case No. D2000-0003, is one example. Under that doctrine a panel may infer from lengthy non-use of a domain name that incorporates another's trademark that the respondent initially registered the domain name in bad faith as defined by the Policy. Under the warehousing doctrine, however, there is an inference of bad faith at the time of registration. That is not true of the Consent to Register theory; indeed, it is usually an acknowledged fact that, at the time of registration, the respondent registered the domain name with the complainant's knowledge and without objection. Unless there is clear evidence that at the time of registration the respondent intended to exceed his brief, the Panel does not see how a finding of registration in bad faith can be squared with the Policy's plain language. Stated conversely, the Panel does not believe that a respondent should be presumed to have registered a domain name in bad faith solely because he subsequently used the domain name in bad faith[15].

There is no evidence here to support an inference of bad faith at the time of registration. The only evidence comes from Respondent, who claims to have acted generally with the Complainant's consent. Complainant made no objection for almost a year. Unlike several of the cases in which the Consent to Register theory was applied, there is no evidence from which the Panel could infer the existence or terms of any agreement between the parties that limited Respondent's use of the Domain Name or Website[16].

Strict interpretation of the Policy's language in cases such as these avoids interposing a panel into a broader business dispute between the parties to the proceeding. As discussed more fully below, that is plainly the case here.

The Panel concludes that the Complainant has failed to carry its burden of proof on the second and third elements of the Policy. The evidence offered by Complainant falls considerably short of what is required under the Policy to establish that Respondent never had a right to use the Domain Name or that the Domain Name was registered in bad faith[17].

The second phenomenon that this case exemplifies is less common but more serious than the first: Both parties treat this administrative proceeding as a means for resolving (or at least broadcasting) a broader dispute between them[18]. As a result both parties have cluttered the record with material at once difficult to understand in the limited context of my jurisdiction under the Policy and utterly irrelevant to my decision. The Policy is intended to provide a relatively speedy and inexpensive method to remedy cybersquatting. It is not a means for resolving any other disputes.

Complainant, perhaps justifiably, objects to Respondent's criticism. It is not without a remedy or a forum in which to seek that remedy. The evidence submitted by Complainant might support civil claims for trademark infringement, breach of fiduciary duty, breach of contract, disparagement, or defamation – in a court of law, not in this limited administrative proceeding.

The Complaint is denied.