THE CONSUMER PROTECTION LAW
ENACTED BY LAW NUMBER 67 OF 2006
In the name of the People
The President of the Republic
The People’s Assembly passed the following law and it is hereby enacted.
Article 1
The appended law shall apply for consumer protection (the Law ).
Article 2
The minister concerned with trade and industry shall be the competent minister (the Competent Minister ) to implement the appended Law
Article 3
The Competent Minister shall issue the executive regulations to the Law (the Executive Regulations ) by virtue of a ministerial decree within three months from the date this Law comes into force.
Article 4
This Law shall be published in the Official Gazette and shall enter into force on the day following its publication.
This Law shall be stamped by the State’s Seal and enacted as one of its laws.
Issued at the Presidential Office
On 21 of Rabi Akher 1427 Hijreya – Corresponding to 19_of May 2006
Hosny Mubarak
President of the Republic
THE CONSUMER PROTECTION LAW
Article 1
For the purposes of this Law, the following terms shall mean:
Persons: Natural persons and legal entities, including all types of companies and economic entities, associations, unions, organisations, enterprises, financial grouping or grouping or individuals however incorporated, and other connected parties as determined under the Executive Regulations implementing the objectives and provisions of this Law.
Products: Products and services offered by public or private law Persons, including second-hand commodities offered by suppliers.
Consumer: Any Person to whom a product is offered for satisfying a personal or familial need or with whom a transaction or conclusion of an agreement for the said purpose is made.
Supplier: Any Person who provides a service or produces or imports, distributes, exhibits, circulates or trades in any product or carries out any transaction in respect thereof with the purpose of offering it to the consumers or conclude an agreement or deal in it in any way.
Advertiser: Any Person who, by any means of advertising or promotion, advertises or promotes a service or commodity personally or through another Person.
Agency: The Consumer Protection Agency established by virtue of the provisions of this Law.
Associations: Non-profit associations and organizations and unions established and declared under the provisions of the law and concerned with consumer protection.
Defect: Any fault that leads to the diminution of the value of the product or the benefit for which it is intended and totally or partially prevents the consumer from benefiting from such intended purpose, including faults resultant from the wrong transporting or storage of the commodity, unless such faults are attributable to the consumer.
Article 2
Freedom to carry out economic activities shall be guaranteed to all. However, a person shall be prohibited from concluding any agreement or carry out any activity that prejudices consumers’ essential rights, particularly:
i The right to health and safety upon the normal use of the products;
ii The right to obtain correct information and data of the products that are bought or used by or offered to consumer;
iii The right to free selection of products complying with the conditions relating to quality and complying with standards;
iv The right to personal dignity and respect of religious values and practices and norms;
v The right to obtain information related to the protection of consumer’s rights and legitimate interests;
vi The right to join organizations, councils and committees engaged in consumer protection;
vii The right to bring legal actions for any matter related to the violation of consumer’s rights, or prejudice or restriction to such rights, with expeditious and easy procedures at no cost;
viii The right to obtain a fair compensation for the prejudice caused to the Consumer or the consumer’s money as a result or purchasing or using the products or receipt of the services;
All of the foregoing shall be applied subject to the provisions of this Law and without prejudice to the international treaties and conventions in force in Egypt.
Article 3
The manufacturer or the importer – as the case may be – shall place a label on the commodities indicating the specifications required under the Egyptian standards, any other law or the Executive Regulations to this Law. This label shall be written in the Arabic language, in a legible and clear form and in a manner that achieves the purpose of placing the label all made with reference to the nature of each commodity, the way it is advertised, exhibited or offered for sale.
The service provider shall indicate in a clear manner the data concerning the service being offered, including its price, specifications and characteristics.
Article 4
The data identifying the identity of the supplier shall be placed on all correspondence, documents and other written instruments that the supplier issues in the course of dealing or contracting with the consumer. The data shall also include electronic materials and documents and identification data, particularly commercials registration and trademarks (if any).
Article 5
Upon consumer’s request, the supplier shall be bound to give to the consumer an invoice concerning the transaction or agreement related to the product, including in particular the date of the transaction or agreement, the price, specifications, nature, type, quantity and any other data of the product stipulated in the Executive Regulations of this Law.
Article 6
Every supplier and advertiser shall provide the consumer with correct information concerning the nature and characteristics of the product and avoid anything that would create an incorrect or misleading impression to the Consumer or lead to the Consumer falling into confusions or mistake.
The advertiser shall be relieved from any liability where the advertised information is so technical that a regular advertiser would be unable to verify its correctness and such information have been presented by the supplier.
Article 7
Within seven days from the date the supplier discovers or becomes aware of the existence of a defect in a product, the supplier shall inform the Agency of this defect and the potential prejudice that it may cause. If the defect is likely to harm the consumer’s health or safety, the supplier shall immediately inform the Agency upon discovering or becoming aware of such defect. The supplier shall also announce stopping its production or dealing in it and warn the consumers not to use the product.
In such cases, and upon the consumer’s request, the supplier shall replace the product, repair the defect or accept the returning of the product and pay back its price at no additional cost.
If a dispute arises in the process of implementing the two preceding provisions, the matter shall be referred to the Agency in order to issue a binding decision.
The Executive Regulations of this Law shall indicate the procedures for implementing this Article.
Article 8
Without prejudice to any guarantees, legal or contractual conditions that are more favourable to the consumer, the consumer shall be entitled – within fourteen days from receiving the commodity – to exchange or return it and receive a refund without any additional cost if it was defective or didn’t conform with the specifications or purpose of use agreed upon. In such cases and pursuant to the consumer’s demand, the supplier shall exchange the commodity or accept it back against a refund without any additional cost.
In all cases, the suppliers shall be jointly liable in such matters.
If a dispute arises as to whether the defect exists or whether the commodity complies with the standards or the purpose for which it is bought, the matter shall be referred to the Agency for a binding decision.
Article 9
A service provider shall be bound to pay a refund or cover the diminution in the service or provide it again to the consumer where a defect or fault appears as with reference to the nature of the service, the contractual conditions and commercial norms. Any dispute concerning breaches related to the service shall be referred to the Agency for a binding decision.
ENACTED BY LAW NUMBER 67 OF 2006
In the name of the People
The President of the Republic
The People’s Assembly passed the following law and it is hereby enacted.
Article 1
The appended law shall apply for consumer protection (the Law ).
Article 2
The minister concerned with trade and industry shall be the competent minister (the Competent Minister ) to implement the appended Law
Article 3
The Competent Minister shall issue the executive regulations to the Law (the Executive Regulations ) by virtue of a ministerial decree within three months from the date this Law comes into force.
Article 4
This Law shall be published in the Official Gazette and shall enter into force on the day following its publication.
This Law shall be stamped by the State’s Seal and enacted as one of its laws.
Issued at the Presidential Office
On 21 of Rabi Akher 1427 Hijreya – Corresponding to 19_of May 2006
Hosny Mubarak
President of the Republic
THE CONSUMER PROTECTION LAW
Article 1
For the purposes of this Law, the following terms shall mean:
Persons: Natural persons and legal entities, including all types of companies and economic entities, associations, unions, organisations, enterprises, financial grouping or grouping or individuals however incorporated, and other connected parties as determined under the Executive Regulations implementing the objectives and provisions of this Law.
Products: Products and services offered by public or private law Persons, including second-hand commodities offered by suppliers.
Consumer: Any Person to whom a product is offered for satisfying a personal or familial need or with whom a transaction or conclusion of an agreement for the said purpose is made.
Supplier: Any Person who provides a service or produces or imports, distributes, exhibits, circulates or trades in any product or carries out any transaction in respect thereof with the purpose of offering it to the consumers or conclude an agreement or deal in it in any way.
Advertiser: Any Person who, by any means of advertising or promotion, advertises or promotes a service or commodity personally or through another Person.
Agency: The Consumer Protection Agency established by virtue of the provisions of this Law.
Associations: Non-profit associations and organizations and unions established and declared under the provisions of the law and concerned with consumer protection.
Defect: Any fault that leads to the diminution of the value of the product or the benefit for which it is intended and totally or partially prevents the consumer from benefiting from such intended purpose, including faults resultant from the wrong transporting or storage of the commodity, unless such faults are attributable to the consumer.
Article 2
Freedom to carry out economic activities shall be guaranteed to all. However, a person shall be prohibited from concluding any agreement or carry out any activity that prejudices consumers’ essential rights, particularly:
i The right to health and safety upon the normal use of the products;
ii The right to obtain correct information and data of the products that are bought or used by or offered to consumer;
iii The right to free selection of products complying with the conditions relating to quality and complying with standards;
iv The right to personal dignity and respect of religious values and practices and norms;
v The right to obtain information related to the protection of consumer’s rights and legitimate interests;
vi The right to join organizations, councils and committees engaged in consumer protection;
vii The right to bring legal actions for any matter related to the violation of consumer’s rights, or prejudice or restriction to such rights, with expeditious and easy procedures at no cost;
viii The right to obtain a fair compensation for the prejudice caused to the Consumer or the consumer’s money as a result or purchasing or using the products or receipt of the services;
All of the foregoing shall be applied subject to the provisions of this Law and without prejudice to the international treaties and conventions in force in Egypt.
Article 3
The manufacturer or the importer – as the case may be – shall place a label on the commodities indicating the specifications required under the Egyptian standards, any other law or the Executive Regulations to this Law. This label shall be written in the Arabic language, in a legible and clear form and in a manner that achieves the purpose of placing the label all made with reference to the nature of each commodity, the way it is advertised, exhibited or offered for sale.
The service provider shall indicate in a clear manner the data concerning the service being offered, including its price, specifications and characteristics.
Article 4
The data identifying the identity of the supplier shall be placed on all correspondence, documents and other written instruments that the supplier issues in the course of dealing or contracting with the consumer. The data shall also include electronic materials and documents and identification data, particularly commercials registration and trademarks (if any).
Article 5
Upon consumer’s request, the supplier shall be bound to give to the consumer an invoice concerning the transaction or agreement related to the product, including in particular the date of the transaction or agreement, the price, specifications, nature, type, quantity and any other data of the product stipulated in the Executive Regulations of this Law.
Article 6
Every supplier and advertiser shall provide the consumer with correct information concerning the nature and characteristics of the product and avoid anything that would create an incorrect or misleading impression to the Consumer or lead to the Consumer falling into confusions or mistake.
The advertiser shall be relieved from any liability where the advertised information is so technical that a regular advertiser would be unable to verify its correctness and such information have been presented by the supplier.
Article 7
Within seven days from the date the supplier discovers or becomes aware of the existence of a defect in a product, the supplier shall inform the Agency of this defect and the potential prejudice that it may cause. If the defect is likely to harm the consumer’s health or safety, the supplier shall immediately inform the Agency upon discovering or becoming aware of such defect. The supplier shall also announce stopping its production or dealing in it and warn the consumers not to use the product.
In such cases, and upon the consumer’s request, the supplier shall replace the product, repair the defect or accept the returning of the product and pay back its price at no additional cost.
If a dispute arises in the process of implementing the two preceding provisions, the matter shall be referred to the Agency in order to issue a binding decision.
The Executive Regulations of this Law shall indicate the procedures for implementing this Article.
Article 8
Without prejudice to any guarantees, legal or contractual conditions that are more favourable to the consumer, the consumer shall be entitled – within fourteen days from receiving the commodity – to exchange or return it and receive a refund without any additional cost if it was defective or didn’t conform with the specifications or purpose of use agreed upon. In such cases and pursuant to the consumer’s demand, the supplier shall exchange the commodity or accept it back against a refund without any additional cost.
In all cases, the suppliers shall be jointly liable in such matters.
If a dispute arises as to whether the defect exists or whether the commodity complies with the standards or the purpose for which it is bought, the matter shall be referred to the Agency for a binding decision.
Article 9
A service provider shall be bound to pay a refund or cover the diminution in the service or provide it again to the consumer where a defect or fault appears as with reference to the nature of the service, the contractual conditions and commercial norms. Any dispute concerning breaches related to the service shall be referred to the Agency for a binding decision.
In the name of the People
The President of the Republic
The People’s Assembly passed the following law and it is hereby enacted.
The appended law shall apply for consumer protection (the Law ).
The minister concerned with trade and industry shall be the competent minister (the Competent Minister ) to implement the appended Law
The Competent Minister shall issue the executive regulations to the Law (the Executive Regulations ) by virtue of a ministerial decree within three months from the date this Law comes into force.
This Law shall be published in the Official Gazette and shall enter into force on the day following its publication.
This Law shall be stamped by the State’s Seal and enacted as one of its laws.
Issued at the Presidential Office
On 21 of Rabi Akher 1427 Hijreya – Corresponding to 19_of May 2006
Hosny Mubarak
President of the Republic
THE CONSUMER PROTECTION LAW
For the purposes of this Law, the following terms shall mean:
Persons: Natural persons and legal entities, including all types of companies and economic entities, associations, unions, organisations, enterprises, financial grouping or grouping or individuals however incorporated, and other connected parties as determined under the Executive Regulations implementing the objectives and provisions of this Law.
Products: Products and services offered by public or private law Persons, including second-hand commodities offered by suppliers.
Consumer: Any Person to whom a product is offered for satisfying a personal or familial need or with whom a transaction or conclusion of an agreement for the said purpose is made.
Supplier: Any Person who provides a service or produces or imports, distributes, exhibits, circulates or trades in any product or carries out any transaction in respect thereof with the purpose of offering it to the consumers or conclude an agreement or deal in it in any way.
Advertiser: Any Person who, by any means of advertising or promotion, advertises or promotes a service or commodity personally or through another Person.
Agency: The Consumer Protection Agency established by virtue of the provisions of this Law.
Associations: Non-profit associations and organizations and unions established and declared under the provisions of the law and concerned with consumer protection.
Defect: Any fault that leads to the diminution of the value of the product or the benefit for which it is intended and totally or partially prevents the consumer from benefiting from such intended purpose, including faults resultant from the wrong transporting or storage of the commodity, unless such faults are attributable to the consumer.
Freedom to carry out economic activities shall be guaranteed to all. However, a person shall be prohibited from concluding any agreement or carry out any activity that prejudices consumers’ essential rights, particularly:
i The right to health and safety upon the normal use of the products;
ii The right to obtain correct information and data of the products that are bought or used by or offered to consumer;
iii The right to free selection of products complying with the conditions relating to quality and complying with standards;
iv The right to personal dignity and respect of religious values and practices and norms;
v The right to obtain information related to the protection of consumer’s rights and legitimate interests;
vi The right to join organizations, councils and committees engaged in consumer protection;
vii The right to bring legal actions for any matter related to the violation of consumer’s rights, or prejudice or restriction to such rights, with expeditious and easy procedures at no cost;
viii The right to obtain a fair compensation for the prejudice caused to the Consumer or the consumer’s money as a result or purchasing or using the products or receipt of the services;
All of the foregoing shall be applied subject to the provisions of this Law and without prejudice to the international treaties and conventions in force in Egypt.
The manufacturer or the importer – as the case may be – shall place a label on the commodities indicating the specifications required under the Egyptian standards, any other law or the Executive Regulations to this Law. This label shall be written in the Arabic language, in a legible and clear form and in a manner that achieves the purpose of placing the label all made with reference to the nature of each commodity, the way it is advertised, exhibited or offered for sale.
The service provider shall indicate in a clear manner the data concerning the service being offered, including its price, specifications and characteristics.
The data identifying the identity of the supplier shall be placed on all correspondence, documents and other written instruments that the supplier issues in the course of dealing or contracting with the consumer. The data shall also include electronic materials and documents and identification data, particularly commercials registration and trademarks (if any).
Upon consumer’s request, the supplier shall be bound to give to the consumer an invoice concerning the transaction or agreement related to the product, including in particular the date of the transaction or agreement, the price, specifications, nature, type, quantity and any other data of the product stipulated in the Executive Regulations of this Law.
Every supplier and advertiser shall provide the consumer with correct information concerning the nature and characteristics of the product and avoid anything that would create an incorrect or misleading impression to the Consumer or lead to the Consumer falling into confusions or mistake.
The advertiser shall be relieved from any liability where the advertised information is so technical that a regular advertiser would be unable to verify its correctness and such information have been presented by the supplier.
Within seven days from the date the supplier discovers or becomes aware of the existence of a defect in a product, the supplier shall inform the Agency of this defect and the potential prejudice that it may cause. If the defect is likely to harm the consumer’s health or safety, the supplier shall immediately inform the Agency upon discovering or becoming aware of such defect. The supplier shall also announce stopping its production or dealing in it and warn the consumers not to use the product.
In such cases, and upon the consumer’s request, the supplier shall replace the product, repair the defect or accept the returning of the product and pay back its price at no additional cost.
If a dispute arises in the process of implementing the two preceding provisions, the matter shall be referred to the Agency in order to issue a binding decision.
The Executive Regulations of this Law shall indicate the procedures for implementing this Article.
Without prejudice to any guarantees, legal or contractual conditions that are more favourable to the consumer, the consumer shall be entitled – within fourteen days from receiving the commodity – to exchange or return it and receive a refund without any additional cost if it was defective or didn’t conform with the specifications or purpose of use agreed upon. In such cases and pursuant to the consumer’s demand, the supplier shall exchange the commodity or accept it back against a refund without any additional cost.
In all cases, the suppliers shall be jointly liable in such matters.
If a dispute arises as to whether the defect exists or whether the commodity complies with the standards or the purpose for which it is bought, the matter shall be referred to the Agency for a binding decision.
A service provider shall be bound to pay a refund or cover the diminution in the service or provide it again to the consumer where a defect or fault appears as with reference to the nature of the service, the contractual conditions and commercial norms. Any dispute concerning breaches related to the service shall be referred to the Agency for a binding decision.
Article 1
Article 2
Article 3
Article 4
Article 1
Article 2
Article 3
Article 4
Article 5
Article 6
Article 7
Article 8
Article 9