- PART I - PRELIMINARY
- PART II - ADMINISTRATION
- PART III - CONSUMER PROTECTION
- 12 Approved Standards
- 13 Prohibition on Manufacture and Supply of Goods below the
- 14 Complaints regarding Sale of Goods below the Approved Sta
- 15 Failure to Comply with Order an Offence
- 16 Product Recall
- 17 Refusal to sell Goods to be an Offence
- 18 Denial of Possession of any Article for purposes of trade
- 19 Hoarding of Goods by any Trader to be an Offence
- 20 Trader to Issue Receipts to Purchasers
- 21 Trader to furnish Notice Board
- 22 Misleading or Deceptive Conduct
- 23 False Representations
- 24 Exclusive Dealing
- 25 Price Discrimination
- 26 Warranties in relation to the Supply of Services
- 27 Monopolisation
- 28 Certain misleading conduct in relation to Services
- 29 Misleading conduct about after sales service
- PART IV - ENFORCEMENT AND REMEDIES
- PART V - MISCELLANEOUS
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CONSUMER PROTECTION ACT 2000
Act 15 of 2000
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1 Short title and commencement.........................................................................5 2 Interpretation....................................................................................................6 3 Act binds the Crown ........................................................................................7
4 Establishment of Consumer Affairs Division and Appointment of
Director and Other Officers.............................................................................7 5 Guiding matters................................................................................................7 6 Functions of the Division.................................................................................8 7 Appointment of Investigators ..........................................................................8 8 Powers of Entry ...............................................................................................9 9 Power to Call for Documents...........................................................................9 10 Preservation of Secrecy....................................................................................9 11 Obstruction of Officers..................................................................................10
12 Approved Standards.......................................................................................10 13 Prohibition on Manufacture and Supply of Goods below the Approved
Standard .........................................................................................................11 14 Complaints regarding Sale of Goods below the Approved Standard ............11 15 Failure to Comply with Order an Offence.....................................................11 16 Product Recall................................................................................................12 17 Refusal to sell Goods to be an Offence..........................................................12
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18 Denial of Possession of any Article for purposes of trade or the Sale of
such Article subject to any Condition to be an Offence.................................12 19 Hoarding of Goods by any Trader to be an Offence ......................................13 20 Trader to Issue Receipts to Purchasers...........................................................13 21 Trader to furnish Notice Board ......................................................................13 22 Misleading or Deceptive Conduct..................................................................14 23 False Representations.....................................................................................14 24 Exclusive Dealing ..........................................................................................14 25 Price Discrimination.......................................................................................15 26 Warranties in relation to the Supply of Services............................................16 27 Monopolisation...............................................................................................16 28 Certain misleading conduct in relation to Services ........................................17 29 Misleading conduct about after sales service.................................................17
30 Offences and Penalties ...................................................................................17 31 Prosecuting authority......................................................................................18 32 Liabilities of Certain Persons in respect of Offences Committed by
Bodies Corporate or Unincorporate ...............................................................18 33 Principal liable for Offences of Agents and Servants ....................................19 34 Protection of Officers .....................................................................................19
35 Right of Review .............................................................................................19 36 Regulations.....................................................................................................19
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Act 15 of 2000
I assent, TAUFA‘AHAU TUPOU IV, 7th November, 2000
[7th November, 2000]
BE IT ENACTED by the King and Legislative Assembly of Tonga in the Legislature of the Kingdom as follows: —
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In this Act, unless the context otherwise requires: —
“consumer” means a person who acquires goods or services from a manufacturer or trader;
“defect in relation to goods” or “defective goods” means goods that do not comply with a product safety or quality standard as prescribed by Regulations for goods and includes new or second-hand goods that are in the particular circumstances dangerous or unfit for use;
“division” means the Consumer Affairs Division established under section 4;
“goods” means any consumer goods of whatever nature sold for valuable consideration and includes, the sale of gas, electricity, water and communications;
“manufacturer” means any person who — (iii) the provision, or making available for use, of facilities for amusement, entertainment, recreation or instruction; or
(iv) the conferring of rights, benefits or privileges for which remuneration is payable in the form of royalty, levy or similar payment;
“trader” means any person carrying on business as — Page 6 Act 15 of 2000
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(c) a person who supplies services.
This Act binds the Crown.
In the exercise of its functions under this Act, the Division shall have special regard to the following matters — Act 15 of 2000 Page 7
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An investigator may enter any place that he believes on reasonable grounds to be a place where goods are manufactured, prepared or supplied or a place where services are supplied or arranged or any other business or trade is carried on and — Provided that he shall only enter such place in exercise of his powers under this section at any time that the goods are being manufactured or prepared, the services are being supplied or arranged or other business or trade is being carried out or between the hours of 9am and 4pm.
9 Power to Call for Documents 10 Preservation of Secrecy
(1) Except as provided by subsection (2), a person engaged in the administration of this Act shall not disclose to any person any information or evidence given, of the contents of any document produced pursuant to
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section 9 without the written permission of the Minister given in relation to the disclosure. Any person who — commits an offence and shall be liable on conviction to a fine not exceeding $1,000 or to imprisonment not exceeding one year or to both.
CONSUMER PROTECTION ACT 2000
Arrangement of Sections
Section PART I - PRELIMINARY 5
PART II - ADMINISTRATION 7
PART III - CONSUMER PROTECTION 10
PART IV - ENFORCEMENT AND REMEDIES 17
PART V - MISCELLANEOUS 19
CONSUMER PROTECTION ACT 2000
AN ACT TO MAKE PROVISION FOR THE PROTECTION OF THE CONSUMER AND FOR THE ESTABLISHMENT OF FAIR TRADE PRACTICES AND FOR OTHER MATTERS CONNECTED THEREWITH OR INCIDENTAL THERETO
PART I - PRELIMINARY
Short title and commencement
Interpretation
3 Act binds the Crown
PART II - ADMINISTRATION
4 Establishment of Consumer Affairs Division and Appointment of Director and Other Officers
5 Guiding matters
6 Functions of the Division
7 Appointment of Investigators
8 Powers of Entry
11 Obstruction of Officers
PART III - CONSUMER PROTECTION